Deliveroo UAE Rider Support
OrdersChange topic
- How to deliver stacked order?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- Is delivery priority given to certain riders?
- Can customers tip me?
- I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
- Does the expected time displayed take into account my vehicle type?
- Will the expected delivery time take restaurant wait times into account?
- What do I do at the restaurant?
- Who do I contact for order related queries?
- How to deliver medicines?
- How far could I have to travel to the customer or restaurant?
- What if I can't carry all the items in a delivery?
- What should I do if my vehicle breaks down or my equipment stops working?
Will the expected delivery time take restaurant wait times into account?
Expected delivery times are based on the time it should take you to reach the customer (based on live GPS info and the type of vehicle you ride) after you’ve left the restaurant. So the time you wait at a restaurant does not affect your expected journey time to the customer.
