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Deliveroo UAE Rider Support

OrdersChange topic

  • How to deliver stacked order?
  • I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
  • Is delivery priority given to certain riders?
  • Can customers tip me?
  • I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
  • Does the expected time displayed take into account my vehicle type?
  • Will the expected delivery time take restaurant wait times into account?
  • What do I do at the restaurant?
  • Who do I contact for order related queries?
  • How to deliver medicines?
  • How far could I have to travel to the customer or restaurant?
  • What if I can't carry all the items in a delivery?
  • What should I do if my vehicle breaks down or my equipment stops working?

Other topics

  • Safety & AgencySee all FAQs
  • FeesSee all FAQs
  • OrdersSee all FAQs
  • InsuranceSee all FAQs
  • New RidersSee all FAQs
  • AccountSee all FAQs
  • KitSee all FAQs

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