Deliveroo UAE Rider Support
Common questions
- What are the requirements for being a rider?
To ride with Deliveroo you’ll need: Proof of your valid right to work documents and insurance coverage documents in the UAE sponsored by the...
New Riders - What do I do if I have an issue with my schedule?
If you are experiencing issues with your schedule, please inform your agency to send us an email to fix your schedule or call the Rider Ops ...
New Riders - Is delivery priority given to certain riders?
Frank (our algorithm) is designed to create the best overall delivery solution. It offers orders to riders based on their live location and ...
Orders - Can I choose my working hours?
No, your working hours and schedule will be decided by our scheduling team at Deliveroo. If you have any issues with your schedule, please c...
New Riders - What should I do if there's something wrong with my fees?
What should I do if there's something wrong with my earnings? As a Deliveroo rider in Dubai you will receive an earnings survey every month....
Fees - I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?
If a customer doesn’t respond, you can message them using Chat or give them a call. If they don’t reply or pick up, your app will let you se...
Orders
