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Deliveroo UAE Rider Support

AccountChange topic

  • How do I complete the identity check?
  • What should I do if I’m having app issues?
  • If I don’t arrive when the app tells me to, will I be offered fewer orders?
  • Keeping customer personal data safe

If I don’t arrive when the app tells me to, will I be offered fewer orders?

No, we’ve added this to the app to help riders deliver consistently great service to Deliveroo customers. Expected delivery times are a guideline, not a deadline.

Related questions

  • I arrived at the customer on time, but they didn’t come to the door for 10 minutes. What should I do?Orders
  • Where can I view the number of deliveries I’ve done?New Riders

Other topics

  • Safety & AgencySee all FAQs
  • FeesSee all FAQs
  • OrdersSee all FAQs
  • InsuranceSee all FAQs
  • New RidersSee all FAQs
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