UAE - Rider Privacy Policy

1. perform a contract with you or the agency you’re employed by, or at your request before we enter into a contract. For example, checks to ensure that you are legally compliant when providing the rider delivery services, to provide you with access to and use of the Rider App, including to enable you to accept orders, to calculate fees and let your employer know what they are, and to comply with our internal policies and communicating with you about operational information relating to your services to Deliveroo, such as closed zones, any important changes, developments to the Rider App or to help Rider Support and Customer Services can get in touch with you if they need to, including to ensure deliveries run smoothly or complaints are resolved quickly.
2. comply with our legal or regulatory requirements. For example:
   1. by keeping a record of orders or services performed by you;
   2. by keeping and checking records of how much you’ve earned and been paid for those orders and services;
   3. by carrying out audits, inspections and storing evidence of checks, including for example, on your work permits, travel permits, identity documents, accommodation, road licences and insurance, where applicable and where permitted by law, so we can check that things are running compliantly with the law and in line with our internal policies;
   4. by complying with any other legal or regulatory requirements; and
   5. to enable you to use or benefit from an insurance policy, if applicable.
3. exercise our legitimate business interests, which include to:
   1. know and improve rider experiences and manage rider initiatives. We do this by, for example, keeping in touch with you to:
      1. get your feedback on your rider experience;
      2. inform you about opportunities to make more money in connection with the services you provide, such as by riding at certain times;
      3. send you news and information in connection with your rider services, the rider community or to help you to understand more about Deliveroo, including general updates, tech updates, or information to help you to find appropriate road safety equipment, for example;
      4. enable your referrer to understand whether they are eligible to receive a referral fee, if you used a referral code in your rider application;
      5. administer and develop rider events and other rider initiatives; and
      6. run rider campaigns (with your consent to do so if the law requires it). Your information may also be used in anonymous or aggregated forms for which you will not be identifiable.
   2. keep our business, systems and services running, improving and growing.For example, we may analyse your personal information:
      1. to manage our delivery operations and make the most efficient decisions using automated means when offering you orders, based on your location and your vehicle type;
      2. to help us improve the quality or efficiency of our services, by analysing historical data (such as your past order progress swipes and other Rider App usage, feedback you gave about orders and your historical location data), what causes a negative customer, Partner or rider experience, inefficient deliveries or damage to Deliveroo, so we can learn from it and design, develop and test new or improved tools, processors, services or systems;
      3. to make certain assumptions about the types of promotional offers that may be particularly beneficial to you when providing services to Deliveroo;
      4. to train our algorithms (like our order despatch algorithm) to make the most effective and accurate decisions;
      5. to improve how we interact with you (such as communications or Rider App functionality);
      6. to encourage Deliveroo's network efficiency;
      7. to send you information most relevant to the areas where you most often work;
      8. to enable our Rider Support, tech and engagement teams to help you with any issues, enquiries or complaints efficiently and effectively, including to fix any bugs or other technical issues in the Rider App using technical information relating to your device; and
      9. to provide Deliveroo services and a positive experience to our customers and Partners, like live order progress updates using your order progress swipes on the Rider App.
   3. help protect our business.For example, we may use your personal information:
      1. for the exercise or defence of legal claims and to exercise and protect the rights of Deliveroo, riders, Partners, customers or others, including determining our liability;
      2. to enforce the terms of the agreement we have with your employer and keep records of such enforcement, including using your information using automated means to analyse whether you have breached any of our policies or the conditions of being a Deliveroo rider (such as by misusing the Rider App or acting fraudulently). Breaches like these may result in us disabling your use of the Rider App or no longer using you as a Deliveroo rider, if we have the right to do so;
      3. with automated systems to provide a more accurate, fair and efficient way of verifying your identity and right to work documentation, identifying suspected fraud and instances of potential breaches the conditions of being a Deliveroo rider. Prior to using your facial biometric information to verify the photos and eligibility documents you provide, we will always seek your express consent. However, we never use solely automated processes to make a decision about whether to stop using a rider; and
      4. to investigate any complaints or incident reports relating to you or other riders and to prevent fraud or other misuse of our systems and services.
   4. let you know about offers on Deliveroo's products and services. We will use your information to let you know about Deliveroo's products and services useful to your rider services (such as about Deliveroo kit) and/or any promotions from third party partners which are designed to support your provision of services to Deliveroo. We will check that we have your consent or that you have not objected to hearing from us, as applicable, before we contact you by email, post, phone, message, push notifications or in-app messages. You always have the option to unsubscribe from promotional electronic communications.
   5. assign orders and manage rider services and community. Deliveroo uses automated decision-making to assign orders based on your location and your vehicle type, ensuring that orders are allocated in the most efficient way. A completed delivery is the collection of order item(s) from one or more Partners and delivery to one or more customer(s). We analyse your information and automatically confirm which deliveries are completed. You can choose to unassign from a delivery at any time through the Rider App, where possible, or by contacting Rider Support. In addition, you can simply reject offers of orders freely.

Some of the examples provided above explain when we use automated decision-making, like assigning orders efficiently, calculating fees and to help us identify suspected fraud or breaches of our policies. If you are concerned that a decision might significantly affect you, you can contact Rider Support for a manual human review, if appropriate.

1. Deliveroo group companies: We share your personal information internally, with other Deliveroo group companies carrying out certain processing activities only where necessary for the purposes set out in Section 4 (How and why we use your personal information) above.
2. Third parties: We share your personal information with third party service providers that provide services on our behalf, including:
   1. Your employer;
   2. IT service providers: including cloud, software, analytics, communications and data storage providers;
   3. Operational service providers: including feedback and survey providers, background and right to work verification and onboarding providers, our support service providers, payment providers, user research partners, professional advisors, financial and administrative services providers and other suppliers, business partners, contractors and subcontractors.
   4. Partners and customers: we provide limited personal information, when needed, to Partners and customers whose orders you accept.
   5. Insurance companies: if you decide to purchase third party products or services (such as insurance), or where you are enrolled into a Deliveroo insurance policy, you or the provider may request that we provide your personal information to the provider to enable them to provide the products, services or policy to you, so we will share this information for this purpose. We may also need to share your personal information with our insurers to establish whether we are liable for any incident you have been involved in whilst providing services to us.
   6. Rider promotional partners: if you have indicated an interest in their services.
   7. Anyone who refers you to us as a rider (if applicable): Your referrer will be given updates about progress towards their referral fee in relation to you, such as if you've reached the required orders for them to receive their fee or if their referral has been unsuccessful.
   8. Media: where we have the legal right to do so, such as if you share (including by publishing or causing to be published) any details about your rider services for Deliveroo which are misleading or inconsistent with our records of your rider services for Deliveroo, including regarding details about your earnings, we may share your personal information (such as in the form of a correction) with the media.
3. Prospective businesses or shareholders. If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your personal information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
4. Public authorities and enforcement agencies. If we are under a duty to disclose or share your personal information in order to comply with (and/or where we believe we are under a duty to comply with) any legal or regulatory requirement. This includes where we're under a legal obligation or need to respond to police requests for personal information or to exchange personal information with other companies and organisations for the purposes of fraud protection and prevention.
5. Professional advisors, auditors and consultants or other third parties who help us to ensure we are compliant with laws and regulations, internal policies or helping us to protect Deliveroo by enforcing the terms of our contracts or, for example, if we're in a dispute or need to protect the rights of Deliveroo, Partners, customers or other, including to prevent fraud and abuse
6. In an emergency or to prevent or detect crime. We may need to share your personal information with other third parties who we think may be able to help where we reasonably believe that you or another person has been harmed or is at risk of harm in connection with your rider services for Deliveroo. We may also share personal information with those third parties as we reasonably consider necessary in order to detect or prevent crime, e.g. the police, emergency services.

We have implemented procedures to deal with any personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we take steps to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Rider Site or the Rider App; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

Where you have chosen a password which allows you to access certain parts of the Rider App or Rider Site, you are responsible for keeping this password confidential. You must keep any password you create, or other secure login method, secret, and prevent unauthorised access to your account. We advise you not to share your password with anyone.

The right to withdraw consent. Where we rely on consent to use your information, you have the right to withdraw that consent at any time. Withdrawing consent will not, however, make unlawful our use of your personal information before you withdraw your consent. Where we've asked for your consent in order to provide certain services to you (e.g. the Rider App), if you withdraw your consent, we may not be able to provide them.

To exercise any of your rights, please contact our Rider Support team in the first instance, through the Rider Site (riders.deliveroo.ae, section "Support", "FAQ", then click on "Didn't we answer your question? Click here"). If they aren't able to resolve your request or you'd like to escalate your request, you can email DPO@deliveroo.com

If you are unhappy with how we have handled your personal information you can contact your local data protection authority. In the UAE, this is the Telecommunications and Digital Government Regulatory Authority ("TDRA") until such time as the Emirates Data Office is established. The TDRA can be contacted by calling +971 800 12 or via email to info@tdra.gov.ae

We would, however, really appreciate the chance to deal with your concerns before you approach your local data protection authority and so we please ask that you contact us first.